The short version? Rituals are what make us us. Schein, “What you need to know about organizational culture,” Training and Development Journal, January 1986.
Typically, when you talk about ritual in the workplace, you’re almost always grouping it with other elements that help define culture, as in the classic Ed Schein definition of culture rooted in rights, rituals, ceremonies, language, behaviors, and generally accepted norms and values. Lucia Rahilly: What do we mean when we talk about rituals in the context of the workplace?īill Schaninger: The basic idea is that rituals are a repeated act, a custom. You demonstrate ritual through a few of those instances, and then people get it. We’re glad you’re here.” It’s an intentional gathering where we recognize that our work lives are more than what we individually contribute. It introduces new folks to the idea that we get together to say, “Welcome. But it’s not growing an employee who’s thinking about “we.” It’s growing a contractor who’s thinking about “me.” We have to reboot-bring these newer employees together and show them why wearing the badge should matter.īryan Hancock: We’re having a winter welcome party at our house for everybody who joined during the pandemic. That’s not surprising given that many of them went from the last year or two of college being largely remote into a first-job situation. Gen Z tends to be much more comfortable than previous generations with sitting next to each other and texting rather than speaking-very comfortable with digital interaction in place of in-person interaction. How we dress, how we show up-all those behavioral cues come from seeing other humans. Acculturation requires interaction with other human beings. What would you do in a case like that?īill Schaninger: One of my banking clients hired lots of people when we were out of the office, and we actually encouraged them to re-onboard everyone. Lucia Rahilly: Last week, I was talking about this episode with our amazing podcast producer, Laurel Moglen, and she told me one of her team members asked, “What is an office ritual?” This person is Gen Z, and she was hired during the pandemic-so she just hasn’t been in the workplace during a period when office rituals have been well established. This transcript has been edited for clarity and length.
DEFINE TOUCHE HOW TO
In this episode of the McKinsey Talks Talent podcast, talent leaders Bryan Hancock and Bill Schaninger talk to global editorial director Lucia Rahilly about how to develop rituals for the changing world of work-and what all of us stand to lose unless rituals are revitalized. But the pandemic has made many rituals moot, at a time when employees need them most. Office rituals matter-and in a range of ways.
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